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Donation & Refund Policy

How donations are used and when refunds are possible.

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Last updated: November 2026

Use of donations

Donations made to a specific cause are used for that cause. If a cause is fully funded or can no longer proceed, we will use the gift for a closely related programme. Gifts to "Where Most Needed" are used for our most urgent charitable work.

Receipts

A donation receipt is emailed after your payment is received. Please provide your PAN if you need it on your receipt.

Refunds

Donations are generally non-refundable. If you made a donation in error (for example a wrong amount or a duplicate payment), please email info@christova.org within 7 days with your reference number and we will review your request. Approved refunds are returned to the original payment method within 7–10 working days.

Recurring gifts

You may cancel a monthly gift at any time by contacting us. Cancellation applies to future payments.

Contact

For any question about your donation, email info@christova.org.

Be the hands and feet of Christ.

Your gift brings food, schooling, medicine and hope to families who need it most.